Privacy Policy

Scope of this Policy

This Privacy Policy applies to personal information under the control of R&N Trading Inc. in connection with our website and our commercial activities, including inquiries, quotations, product requests, customer and supplier communications, and other business relationships.

In this Policy, "R&N Trading," "R&N," "we," "us" and "our" refer to R&N Trading Inc.

Personal information generally means information about an identifiable individual. Information that has been anonymized so that it can no longer reasonably identify an individual is not treated as personal information under this Policy.

Information We Collect

The information we collect depends on how you interact with R&N Trading.

Information you provide to us

When you contact us, request product information, request a quotation or communicate with us about a business relationship, we may collect information such as:

• Your name;
• Company or organization name;
• Job title or business role;
• Email address;
• Telephone number;
• Province or other general business location;
• Business type;
• Products you are interested in;
• Requested or anticipated quantities;
• Information contained in messages, inquiries and correspondence you send to us; and
• Other information you choose to provide.

Information relating to a business relationship

If you become a customer, supplier or commercial partner, we may also maintain information reasonably necessary to administer that relationship, such as business addresses, shipping or delivery information, quotations, purchase records, invoices, transaction history and related correspondence.

How We Collect Information

We may collect personal information directly from you when you:

• Submit a website inquiry;
• Request pricing or product information;
• Request a wholesale quotation;
• Contact us by email, telephone or other means;
• Purchase or inquire about products from R&N Trading;
• Communicate with us on behalf of your company or organization; or
• Otherwise establish or maintain a commercial relationship with us.

We may also receive business contact information from another individual within your organization, a business partner, supplier or another source where permitted by law.

How We Use Personal Information

R&N Trading may use personal information for purposes including:

• Responding to inquiries and requests;
• Providing information about products and availability;
• Preparing and communicating quotations;
• Establishing and managing customer, supplier and commercial relationships;
• Processing and coordinating orders, deliveries and related business activities;
• Providing customer service and responding to concerns;
• Maintaining appropriate business, accounting and transaction records;
• Protecting our website, systems, business and users against fraud, misuse and security threats;
• Complying with applicable legal and regulatory requirements; and
• Other purposes identified at or before the time the information is collected.

We do not use personal information for purposes that are materially unrelated to those described above without obtaining additional consent where required.

Consent and Your Choices

Where consent is required, R&N Trading seeks consent appropriate to the nature and sensitivity of the information and the circumstances in which it is collected.

Consent may be express or implied where permitted by applicable law. For example, when you submit an inquiry requesting information about a product, we may reasonably use the contact information you provide to respond to that request.

You may withdraw consent to certain uses of your personal information, subject to legal, contractual or operational restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.

Website Information and Cookies

When you visit our website, certain technical information may be processed automatically by our website infrastructure or hosting providers. This may include:

• Internet Protocol (IP) address;
• Browser and device information;
• Operating system information;
• Date and time of access;
• Pages or resources requested; and
• Technical, security and server log information.

This information may be used to operate, secure, troubleshoot and maintain the website.

Cookies

Our website may use cookies or similar technologies that are necessary for basic website functionality, security or technical operation.

At the date of this Policy, R&N Trading does not intentionally use the public website for third-party behavioural advertising or advertising-based user profiling.

If we introduce analytics, advertising, marketing cookies or other technologies that materially change how information is collected, this Policy and any required consent mechanisms will be updated accordingly.

When We Share Personal Information

R&N Trading does not sell or rent personal information.

We may disclose personal information where reasonably necessary to service providers that support our business operations, such as providers of:

• Website hosting and infrastructure;
• Email and communications services;
• Information technology and security services;
• Accounting, professional or administrative services;
• Transportation or logistics services; and
• Other services required to support a transaction or requested service.

Service providers are given access only to information reasonably required to perform their functions and are expected to handle information appropriately.

Legal disclosures

We may also disclose information where required or permitted by law, including to comply with legal processes, regulatory requirements, court orders, lawful government requests or to protect the rights, safety or security of R&N Trading or others.

Business transactions

Personal information may also be transferred as part of a proposed or completed financing, reorganization, merger, sale or transfer of all or a portion of our business, subject to applicable legal requirements.

Processing Outside Canada

Some service providers used by R&N Trading may store or process information in jurisdictions outside the province in which you reside or outside Canada.

As a result, personal information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement or government authorities in accordance with applicable law.

R&N Trading remains responsible for personal information under its control and takes reasonable steps to select and work with service providers that provide appropriate safeguards.

Retention of Personal Information

R&N Trading retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legitimate business, legal, accounting or regulatory requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

When personal information is no longer reasonably required, we take reasonable steps to securely delete, destroy or anonymize it, subject to applicable legal requirements and technical limitations.

Security Safeguards

R&N Trading uses administrative, technical and organizational safeguards that are appropriate to the nature and sensitivity of the personal information under our control.

Depending on the circumstances, safeguards may include access controls, password protection, secure website connections, restricted access, appropriate service-provider arrangements and other reasonable security measures.

No method of transmitting or storing information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable measures intended to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

Your Privacy Rights

Subject to applicable law, you may request access to personal information R&N Trading holds about you and request correction of information that is inaccurate or incomplete.

You may also contact us to:

• Ask how your personal information has been used or disclosed;
• Update your contact information;
• Request correction of inaccurate information;
• Withdraw consent where withdrawal is legally available;
• Ask questions about our privacy practices; or
• Raise a privacy concern or complaint.

We may need to verify your identity before responding to an access, correction or other privacy request. Certain information may be exempt from access or deletion requirements under applicable law.

Marketing Communications

Submitting a product, wholesale or general inquiry does not automatically subscribe you to a marketing mailing list.

If R&N Trading sends promotional or commercial electronic communications, we will do so in accordance with applicable Canadian requirements, including applicable consent and unsubscribe requirements.

You may request that we stop sending promotional communications to you at any time. Service, transaction and inquiry-related communications may still be sent where necessary to respond to a request or manage an existing business relationship.

Children's Privacy

The R&N Trading website and our commercial services are intended for businesses and adults and are not directed toward children.

We do not knowingly seek to collect personal information from children through this website. If we become aware that personal information relating to a child was submitted inappropriately, we will take reasonable steps to address the information as required by applicable law.

Third-Party Websites

Our website may contain links to websites operated by manufacturers, suppliers, business partners or other third parties.

R&N Trading is not responsible for the privacy practices, security or content of websites that we do not control. We encourage you to review the privacy information provided by those organizations before submitting personal information to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our operations, website, service providers, technologies or legal requirements.

The current version will be published on this page and identified by the "Last updated" date shown above.

If a change materially affects how personal information is collected, used or disclosed, we will take additional steps where required by applicable law.